Thank you for choosing ZippyBook (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our online reservation app, accessible via web or mobile application (collectively, the “Service”).
1. Information We Collect
We may collect the following types of information:
Send confirmations, reminders, and promotional offers
Improve our services and user experience
Ensure security and prevent fraud
Comply with legal obligations
3. Sharing of Your Information
We do not sell your personal data. However, we may share your information with:
Service Providers: For payment processing, analytics, customer support, etc.
Partners: Such as restaurants, salons, or businesses where you make reservations
Legal Authorities: When required to comply with legal obligations or protect rights
4. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
5. Your Privacy Rights
Depending on your location, you may have the right to:
Access the data we hold about you
Request correction or deletion of your information
We implement reasonable technical and organizational safeguards to protect your information. However, no system can be 100% secure, so we cannot guarantee absolute security.
7. Third-Party Links
Our app may contain links to external sites. We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
Our service is not intended for individuals under the age of 13, and we do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via the app or email.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Help Center/FAQ – Visit our in-app FAQ section for immediate answers.
Response Time
Chat Support – Typically within 5–10 minutes.
Email Support – Within 24–48 business hours.
User Responsibilities
Provide accurate details (reservation ID, account email, or order number) for faster assistance.
Be respectful and courteous to our support team. Abusive or offensive language will not be tolerated.
Escalation Policy
If your concern is not resolved within the given timeframe, you may request an escalation. A senior support representative will review and follow up on your issue.
Data & Privacy
Any personal information shared during support will be handled in accordance with our Privacy Policy and will not be disclosed to unauthorized parties.
📱 How It Works
Easily book everything you need in just a few taps.
Create an Account / Sign In – Set up your profile to save preferences and payment details for faster checkout.
Search & Explore – Use the smart search bar or Google Maps integration to find hotels, rentals, flights, cars, dining, events, and excursions near you or at your destination.
Compare & Select – View prices, reviews, photos, and availability side by side before making your choice.
Reserve Instantly – Secure your booking in real-time with instant confirmation.
Customize Your Experience – Add dining reservations (even pre-order food 15 minutes before arrival), event tickets, or transport add-ons.
Track & Manage Bookings – View all reservations in one place with easy options to modify, cancel, or reschedule.
Check-In Made Simple – Use mobile check-in for hotels and rentals, and digital tickets for events, flights, and excursions.
24/7 Support – Get assistance anytime through in-app chat, FAQs, or our “Contact Us” support center.
Terms of Use
Effective Date: 02/01/2025
Welcome to ZIPPYBOOK (“we,” “our,” “us”). These Terms of Use (“Terms”) govern your access to and use of our mobile application, website, and related services (collectively, the “App”). By downloading, accessing, or using the App, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Eligibility
You must be at least 16 years old to use our App.
By using the App, you represent that all information you provide is accurate and up to date.
2. Services Provided
Our App allows users to:
Reserve hotels, short-stay rentals, and vehicles.
Book flights, excursions, and event tickets.
Pre-order food and dine-in reservations.
Search nearby services using integrated tools (e.g., Google API).
We act as a platform to connect you with third-party providers (“Service Providers”). We do not own, operate, or control the services provided by these Service Providers.
3. User Accounts
You must create an account to access certain features.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately of any unauthorized access or security breach.
4. Reservations & Payments
All bookings are subject to availability and acceptance by Service Providers.
Prices, availability, and conditions are determined by the Service Providers and may change without notice.
Payment processing may be handled by third-party payment providers. By making a reservation, you agree to comply with their terms as well.
Refunds, cancellations, and changes are subject to each Service Provider’s policy.
5. User Responsibilities
By using our App, you agree to:
Use the App only for lawful purposes.
Not engage in fraudulent activity, including false bookings or misuse of the platform.
Provide accurate personal and payment details.
Respect Service Providers’ rules and policies.
6. Third-Party Services
The App may include links or integrations with third-party services (e.g., maps, payment processors, service listings). We are not responsible for the content, policies, or practices of these third parties.
7. Intellectual Property
All content, design, logos, and features of the App are owned by or licensed to ZIPPYBOOK. You may not copy, distribute, or modify our intellectual property without prior written consent.
8. Limitation of Liability
We provide the App “as is” without warranties of any kind.
We are not liable for the acts, errors, omissions, or negligence of Service Providers.
To the maximum extent permitted by law, we disclaim all liability for any damages resulting from your use of the App or services booked through it.
9. Termination
We may suspend or terminate your account and access to the App at any time if we reasonably believe you violated these Terms.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time. Updates will be effective once posted within the App. Your continued use constitutes acceptance of the revised Terms.
Help Centre
Welcome to the Help Centre for ZIPPYBOOK. We’re here to ensure your booking experience is smooth, simple, and stress-free.
Getting Started
Creating an Account – Sign up using your email, phone number, or social login to get started.
Managing Your Profile – Update personal details, payment methods, and preferences under “My Account.”
Browsing Services – Use the search bar or category filters (Hotels, Rentals, Food, Events, Flights, Excursions, etc.) to explore options.
Making Reservations
Booking Hotels & Rentals – Select dates, number of guests, and preferred location. Confirm instantly.
Food Orders & Dine-In Reservations – Order meals ahead of arrival or reserve a table in advance.
Events & Excursions – Secure tickets and passes with a few taps.
Flights & Transportation – Compare and book vehicles or flights at competitive rates.
Managing Reservations
View Bookings – All confirmed reservations appear in “My Reservations.”
Modify or Cancel – Depending on provider policy, you can edit or cancel bookings directly through the app.
Notifications – Get real-time updates, reminders, and alerts about your reservations.
Payments & Refunds
Accepted Payment Methods – Credit/debit cards, digital wallets, and secure in-app checkout.
Refund Policy – Refund eligibility depends on the partner’s cancellation policy. Details are shown before confirming a booking.
Receipts – Access invoices and receipts anytime under “Payment History.”
Troubleshooting
App Not Loading? – Check your internet connection and update the app to the latest version.
Booking Didn’t Confirm? – Ensure payment went through; if not, retry or contact support.
Can’t Log In? – Use “Forgot Password” or reach out to us for help resetting credentials.
Customer Support
Live Chat – Get real-time assistance from our support team.
